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Returns & Refunds

Because each item is made specifically for your order, we currently do not offer returns or exchanges for:

Incorrect size ordered by the customer

Change of mind

Buyer’s remorse

This helps us reduce waste and produce more responsibly.

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at hellohe4rts@gmail.com with:

Your order number

A description of the issue

Clear photos of the product

If approved, we will offer a replacement or refund at no additional cost.

Returned items must be unused, unworn, and in their original packaging.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Custom and personalized items are non-refundable.